Published and updated · TaskPilot AI
Two cancellations with different consequences
Cancelling a cleaning visit concerns the agreement between your business and its customer. Cancelling SmartBookings concerns your software subscription with Nadine Pierre LTD. Changing an enquiry to cancelled does not cancel your software subscription. Equally, cancelling the software does not tell every cleaning customer that their visit has been cancelled.
Record an agreed change to a cleaning visit
Discuss the change with your customer and apply your own agreed cancellation terms. Update the booking record accurately. With transactional messaging enabled, the relevant saved status queues a cancellation notification. That notification is not evidence that a refund has been issued. Any cleaning-service refund is your business's separate responsibility; TaskPilot does not process your customers' cleaning payments.
End your software renewal without losing the export route
In your dashboard, open Billing & export and choose Manage subscription / cancel. The Stripe portal provides the subscription controls and confirmation. Cancellation takes effect at the paid period end under the subscription terms. Check payment status if the dashboard needs refreshing. Export your retained enquiry, service, quotation and booking records before the closure retention window ends. Software refunds, disputes and deletion requests are handled separately through support.
Your practical checklist
- Identify which agreement is being cancelled.
- Record cleaning customer changes only after discussion.
- Use the Stripe portal to stop software renewal.
- Save your confirmation and export retained records.
Questions about this workflow
Does cancelling issue a refund automatically?
No. Refunds are a separate assessment under the applicable agreement.
Can I export after paid access ends?
Yes, while records are retained and access is safe. The terms and privacy notice explain the closure window.
Start with a focused, self-service plan
For small UK cleaning businesses: one account, up to 30 service choices, a hosted or optionally embedded enquiry form, 200 processed enquiries per verified paid month, manual quotation and booking records, transactional notifications and data export.
- Create your account and confirm your email.
- Pay securely through Stripe; payment is verified before paid features unlock.
- Save your services and privacy notice; the dashboard validates readiness.
- Share your form, review enquiries and agree prices and bookings yourself.
£199 one-time automated activation and guided onboarding + £79/month. £278 initially, then £79/month until cancelled. No VAT is charged. The paid period starts at payment. No founder consultancy, bespoke integration, automatic pricing, AI phone agent or staff scheduling is included.
Create your SmartBookings account
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