Organise end-of-tenancy cleaning enquiries

Clarify what the enquiry includes

An end-of-tenancy request may involve an empty property, furnished rooms or optional tasks such as an oven clean. The initial description rarely settles every detail. Ask the customer to explain the property and priorities, then confirm exclusions directly. Do not imply that using booking software guarantees a landlord's approval or the return of a deposit.

Work backwards from the handover

Record the preferred cleaning date, but ask when keys must be returned and whether other work will still be happening at the property. Check your own staffing and access arrangements before agreeing a slot. Keep keysafe codes and other sensitive access information out of the enquiry notes; arrange any necessary access through your established secure process.

Example: a request with a fixed deadline

A tenant needs a two-bedroom property cleaned before a Friday handover. Mark the enquiry as awaiting details while you clarify furniture and agreed tasks. Prepare a manual quotation after reviewing the scope. Once the price and timing are accepted, record the booking and the agreed start and end. If the handover changes, discuss the impact before saving revised arrangements. The software records your decision rather than making it.

Your practical checklist

1. Confirm the scope and any exclusions in your own agreement.
2. Check the handover deadline and property readiness.
3. Keep sensitive access codes outside enquiry notes.
4. Record agreement before confirming the booking.

Questions about this workflow